Refund, Order Cancellation & Return Policy
Refunds, Cancellations & Restocking Fees
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All orders are subject to an 8% refund, cancellation, and/or restocking fee, even if the order has not yet shipped.
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Alternatively Customers may choose to receive store credit for the full refund amount instead of a partial refund.
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Store credit does not expire.
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If an order is refused at delivery, any applicable refund will be reduced by the shipping carrier’s return and refusal fees.
Return Authorization Required
MERCHANDISE MAY NOT BE RETURNED WITHOUT AUTHORIZATION.
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All returns require a Return Material Authorization (RMA) number, which must be obtained from our Customer Service Department.
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Items returned without an RMA number will be subject to inventory charges and a complete inspection before any credit or repair is issued.
Return Evaluation & Warranty Policy
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All returned merchandise will undergo an evaluation.
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Dive Xtras reserves the right to determine if the return is covered under warranty.
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If a return is found not to be covered by warranty, we will contact you with details and a quote for repair charges.
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All shipping costs and non-warranty repairs are the responsibility of the customer.
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Returned items will be repaired or replaced at Dive Xtras' discretion.
Special Return Conditions
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Customized products (e.g., items with custom logos) are non-returnable.
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All closeout and sale items are final sale and not eligible for return.
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All returns must be freight prepaid by the customer—no COD shipments will be accepted.
If you need to start a return or request an RMA, please contact our Customer Service team.